Refund policy
We get it - sometimes something just doesn't work for you and you want your money back. As long as an item is still in its original condition, we accept returns for a change of mind, subject to the rules below, including rules about Fair Use. Returns cost $20 (AUD), which will be deducted and retained from your overall refund amount to help cover the cost of getting the goods back to us. Please always check the product information section for the item you have ordered available on our website or app for details on whether the item is returnable.
This Returns Policy doesn’t affect your statutory rights provided by the Australian Consumer Law, which are the basic rights you have as a consumer. These statutory rights will be upheld in case of any inconsistencies with this Returns Policy.
You have 28 days from the day of delivery or the day the order becomes available for collection to return an item to use for a refund. The refund will be issued to your original payment method.
We have a 28-day return policy, which means you have 28 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at autodrivelink@gmail.com. If your return is accepted, we’ll send you a return address (you have to send to that address), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at autodrivelink@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may elect to send it back to your default delivery address and ask you to cover the delivery costs.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at autodrivelink@gmail.com.